As companies and governments are increasingly asking employees to work from home during the coronavirus pandemic, NICE inContact has partnered with Zoom Video Communications on an integrated solution enabling faster remote employee collaboration and distributed virtual contact centers.
Based in Salt Lake City, NICE inContact is a subsidiary of NICE, an Israeli software company whose data solutions are used by more than 25,000 organizations in more than 150 countries — including about 85 of the Fortune 100 companies — to deliver better customer service, ensure compliance, combat fraud and safeguard citizens.
Zoom and NICE inContact will provide advanced cloud-based calling capabilities built on a video-first platform, which facilitates real-time collaboration with contact center agents using NICE inContact CXone.
In addition to the existing capabilities, Zoom Phone and NICE inContact will offer a special edition of the enterprise-grade NICE inContact CXone cloud contact center platform. This product can be fully operational in 48 hours, is free for 45 days for new customers and integrates with back-office employees using Zoom for improved collaboration and faster customer service.
“As we speak, our customers are racing to transition employees to work from home or shifting work to employees in less affected regions to maintain business continuity,” said Paul Jarman, CEO NICE inContact. “We are thrilled to partner with Zoom and proud that we’re providing a solution that enables remote collaboration and customer service.”