When you’re seeking customer support on a website, chances are you’ll type your questions into a chat box, or choose from a list of questions, and get answers from a robot.
Half of us don’t like chatbot interactions, according to a recent Forrester survey. And yet when consumers do have a positive chatbot experience, more than half say they are likely to return to that website.
Seeking to help brands give customers a better chatbot experience, D-ID has launched the very first chat API (application programming interface) enabling face-to-face conversations with a digital human.
D-ID’s artificially intelligent chatbot, premiered at the Mobile World Congress last week, is built with streaming capabilities and text-to-video technology.
It can be programmed to use popular generative AI tools like GPT-3 and LaMDA to make the digital assistant realistic looking and capable of interacting with consumers in a more human, engaging and effective way.
This new offering is designed to improve customer support, sales, training, personal finance and more – increasing conversion, customer experience and lowering overall costs.
“Large language models like GPT-3 and LaMDA are changing the way we relate to and interact with technology, and we are not far off from all of us having our own personalized AI assistants and companions,” said Gil Perry, CEO and cofounder of D-ID.
“We are making tech more human by giving it a face and making the interaction more natural. I am very proud of D-ID, which continues to be at the cutting edge of the emergent generative AI industry.”
D-ID also announced its involvement in the first-of-its-kind framework for the ethical and responsible development, creation and sharing of synthetic media/generative AI, initiated by Partnership on AI and backed by a cohort of launch partners.