July 28, 2019, Updated November 23, 2021

Carbyne, an Israeli public-safety communications pioneer, has partnered with Google to offer advanced mobile location to emergency communications centers (ECCs) throughout Mexico.

Following a successful four-week pilot program in Mexico, Carbyne will provide Google’s Android ELS (Emergency Location Service) in real time from emergency calls made on Android devices. Carbyne will provide numerous options for connection to its secure ELS Gateway for each approved ECC.

The Carbyne automated platform requires no human interaction and improves on current public-safety communications infrastructure that cannot always accurately pinpoint the location of callers from mobile devices. Since more than 80 percent of emergency calls today are coming from mobile devices, first responders are losing critical time, the company says.

“In the US alone, the FCC has stated that 10,000 lives are lost each year because of location problems with legacy 911 solutions. Globally, the impact of legacy location services is significantly higher,” Carbyne founder and CEO Amir Elichai said.

Google’s Android ELS, provided free to public-safety users, will work on any device that has Google Play Services running on Android OS 4.0 and up. ELS securely and automatically shares the caller’s location with approved emergency dispatchers when ELS has been activated in the caller’s region.

“In situations where every second counts, panic-stricken callers should not have to waste time trying to describe where they are, and dispatchers should not have to risk sending first responders and resources to the wrong location,” said Elichai.

In places where Android ELS location is unavailable, a Carbyne product called c-Lite can provide a complimentary device-based location through integration with other widely available personal communications solutions.

Carbyne has offices in Tel Aviv, Mexico and Europe, with headquarters in New York City.

“Carbyne’s ability to solve the technology issues we faced with some of the carriers during the pilot gave me immense confidence that they were the right partner for this solution,” stated Hugo de la Cuadra Mendoza, head of the C5 Command for Mexico.

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